Under the terms of DL no. 24/2014, of 14 February, applicable to contracts concluded at a distance, the User has the right to freely terminate a contract, without stating a reason, within a maximum period of 14 days from the date of receipt of the order (*).

We provide a free resolution form template, which the User can download, fill out and send (via postal or electronic address).

Contract resolution step by step:

1. Download the form template (here).
2. Fill with your details.
3. Sign the document.
4. Submit the order:
— by email, to
— by post, by registered letter with proof of receipt, to MAV Lda. based in Rua José Duro, n.º 21-D, 1750-259 Lisboa, Portugal

(*) Consult the "Terms and Conditions of use", in point "8. Returns", to clarify any doubts and consult all information related to this topic