Terms and conditions of use of the website

1. Domain and website ownership

The present website' holder is MAV Lda., with head office on Rua José Duro, n.º 21-D, 1750-259 Lisboa - Portugal, and with fiscal number PT501 249 214, registered at the Lisbon Chamber of Commerce No. 2413 and Share Capital € 175,000.00.

2. Scope and scope

These general conditions of contract and use, apply to all users of the site www.svmodelismo.net, as well as all and any commercial transactions through it.

The navigation as well as the purchase of any product and/or service on www.svmodelismo.net, constitutes acceptance of these terms and conditions by the user and/or purchaser.

These conditions may be changed without notice by MAV Lda.

3. Contents

The www.svmodelismo.net give to know the products and / or services marketed, as well as information about them through images and texts.

We made every effort so that the information on this site is correct and updated, nevertheless there may be flaws, which when detected will be corrected as soon as possible.

Despite frequent updates on the site, there may be some incorrect prices, being the same checked during processing of orders.

Should the price be lower than that appearing on the site, we will refund the difference if the price is higher, we will inform the customer that in turn may choose to accept or cancel the order.

The images contained in this site are purely illustrative. We recommend you to consult all the product information for clarification of the respective characteristics.

All prices include VAT.

4. Marketing campaignes and/or Promotions

All marketing campaignes and promotions are subject to their own terms and conditions.

5. Intellectual and Industrial Property

All contents as texts, images or illustrations of www.svmodelismo.net website, are property of MAV, Lda. and of all manufacturers of the products on this website.

6. Liability

NOTHING IN THIS CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR LIABILITY WHICH WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

IT IS VERY IMPORTANT THAT YOU FOLLOW ALL INSTRUCTIONS FOR THE USE OF THE GOODS AND THAT YOU READ AND ADHERE TO ALL WARNINGS AND OTHER PRODUCT INFORMATION WHICH IS SUPPLIED WITH THE GOODS. THIS INCLUDES INFORMATION WHICH ACCOMPANIES ANY SPARE PARTS OF ANCILLARY ITEMS SUCH AS BATTERIES OR MOTORS.  YOU SHOULD READ ALL SUCH INFORMATION BEFORE BEGINNING TO USE THE GOODS.  WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY FAILURE BY YOU TO FOLLOW INSTRUCTIONS PROPERLY, OR FOR ANY INCORRECT OR IMPROPER USE OF THE GOODS AND YOU SHOULD SATISFY YOURSELF THAT ITEMS ARE SUITABLE FOR THE TYPE OF ACTIVITY THAT YOU WISH TO USE THEM FOR,

7. Orders and payments methods

To place orders, the customer must register in www.svmodelismo.net and provide correct informations.

The Website displays Goods for sale and gives information about them. By advertising Goods on the Website, we are inviting you to place an Order. If you place an Order, we are not obliged to accept it and the Contract between us will only be formed if and when we accept your Order.

You may include any number of items in an Order, subject to any restrictions we may stipulate from time to time. Each Order which you place is a separate Contract between us.

We must receive payment for the Goods in full before they are dispatched. Usually it tooks 1 to 2 days to be dispatched.

After order confirmation by the user, will receive an email with order details. For some reason if there are some incorrect information, please inform us as soon as possible, by email to geral@svmodelismo.net.

The payments can be made via bank transfer and PayPal. To all PayPal payments we charge a fee of 3,5% of the total order.

All delivery dates for sold out items are merely indicative, the user should always confirm with our services delivery time for that products.

8. Returns

Applicable on purchases made on the site www.svmodelismo.net.

This section applies where you exercise a cooling off right.

You have a right to cancel the Contract for any reason at any time within a 14 (fourteen) day cancellation period. This period is extended to 30 (thirty) days for faulty/damaged goods. This period period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the “cooling off periodâ€.

To cancel, you may tell us in writing. You can inform us by post or e-mail. Alternatively, you can simply return Goods to us during the fourteen day cooling off period instead. Our details are:

MAV, LDA.
Rua José Duro, 21-D
1750-259 Lisboa

To meet the cancellation deadline, it is enough if you tell us that you want cancel before the cooling off period has expired.

You must also keep the Goods in a re-saleable condition (i.e. not fitted or used, dirty or muddy), in their original packaging. You should send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you tell us you wish to cancel. The deadline is met if you send back the goods before the period of 14 days has expired. We also ask that you send a copy of your receipt when you return the Goods. It is also helpful if you can give a reason for a return though this is for our information only and will not affect your rights.

If you exercise your rights, we reimburse you without undue delay not later than 14 days after the day we received the Goods back from you or (if earlier) 14 days after the day you provide evidence that you have returned the Goods or if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel.

Reimbursement is usually via the same method as the original payment but we may use a different method which we both agree to. You will incur all the fees charged by bank or PayPal. We may withhold reimbursement until we have received the Goods back or you give us evidence of having sent back the Goods, whichever is earliest.

We will refund the full price of the Goods without delivery charge you paid when we sent the Goods to you. However, if you paid for an enhanced delivery service, we will not reimburse those additional delivery charges which you paid.

The cooling off rights will not apply in the case of bespoke or special, made to order Goods.

You are responsible for the cost of returning Goods to us.

If you do not return the Goods, we may arrange for collection and recover from you our direct costs of doing this either by reducing the amount of the refund by the collection cost or otherwise as is reasonable. This will not affect your rights if the Goods are faulty.

You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before exercising your cooling off right, we may withhold the amount which may otherwise have been due to you as reimbursement and recover that amount from you up to the amount of the price you paid to us under the Contract.

This does not preclude your right to handle the Goods to properly look at them as you may otherwise do in a shop to look at the Goods and their characteristics.

When you return Goods you remain responsible for them until we receive them back. You should therefore ensure that Goods are well packaged and insured.

We shall not be obliged to accept returns following the end of the cooling off period but if we do, it shall be at our discretion and subject to a restocking charge. Again, this does not affect your statutory rights if the Goods are faulty.

9. Privacy policy and cookies

MAV, LDA. respects the privacy of everyone using their website (www.toteser.com) and makes the commitment to protect every personal information each user chooses to share. Every sections/resources on this website can be viewed without any personal information from the user, whereas, for contact purposes, some information by be required from the user.

However, when any gathering of personal information is necessary to provide services or when each user decides to provide their personal data, the usage of that information and details will be performed in compliance with the GDPT (General Data Protection Regulation) Regulation (EU) 2016/679, so as to ensure confidentiality and security of personal data.

The entity responsible for the gathering and processing of personal data is MAV, LDA.

Providing personal data is optional and, according to the law, the right to access, rectification and cancellation of any information provided will always be guaranteed. This right may be exercised in person or by writing directly to the address given in the Contacts page on this website.

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

Cookies used in our website are:

Compliance Cookie - Used cookie: cookie_ue.

Facebook Cookie - Used cookie: dpr

Analytics Cookies - These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics (Used cookies: _ga, _gat).

10. Warranty and damaged goods

The Goods usually come with a manufacturers warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage cause by crashing, abuse, water ingress or general wear and tear or if Goods have been misused, altered or repaired without our approval.

You should refer to the terms of the warranty supplied with the Goods.

You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email.  You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer’s warranty.

Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details to claim under a manufacturer’s warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return.

11. Jurisdiction in consumer disputes

In case of dispute consumption, defined in accordance with the provisions of Law No. 144/2015 of 8 September, the consumer may resort to alternative dispute resolution entity competent consumer disputes.

Without prejudice to the law, the statutes and regulations that the alternative resolution entities of consumer disputes are linked, the consumer can opt for the European platform for dispute resolution available online at https://webgate.ec.europa.eu/odr, by alternative dispute resolution entity local consumer disputes his home or the alternative dispute resolution entity expertise, if it exists for the sector concerned.