MAV Lda. / SVModelismo has an online complaints book for its customers.
If you wish to submit a complaint to an item purchased or contracted service or other matter, it deserves our best attention. Please contact us first to have the opportunity to resolve your problem.
Contact us and we will certainly do our best to resolve your matter to your satisfaction, taking advantage of this opportunity to continuously improve our services and deserve your trust and preference in the future. Thanks!
Electronic Complaint Book If you want to proceed with your complaint, use the Electronic Complaint Book (https://www.livroreclamacoes.pt/).